Toner cartridges: What’s best and worst

Our CEO, Thomas Kemper, received an email questioning toner cartridges, quality and price. Here’s his response:

In reply to your concern about remanufactured toner cartridges, I understand fully well the reason you may perceive all remanufactured toner cartridges as being lesser quality than OEM (Original Equipment Manufacturer), or, new, branded cartridges.

Among the numerous remanufacturers that provide remanufactured toner cartridges, there are a few who give the rest a bad name. On the other hand there are many that provide an excellent product, and offer competitive pricing, when comparing prices with the OEM product.

As a result the end-user has several options/choices:

Option 1: (sometimes the easiest decision to make because of trusted performance) choose the OEM product at a premium price, paying more and getting a great cartridge.

Option 2: (not always an easy decision because of “unknown” outcome) choose a high quality, premium remanufactured toner cartridge at a price that is 30%-40% less than an OEM cartridge (paying less than you would for an OEM unit and more than you would for the least expensive remanufactured option, and getting a great cartridge).

Option 3: choose the least expensive remanufactured cartridge because the end-user is attempting to gain maximum savings for their expenditure (pay less than any other option and get a cartridge that ends up costing you more in lost time and “headaches”).

Over and over I have seen the end-user make the first choice (Option 1) to “play it safe” – the easiest, yet, costly option. Often, the end-user makes the third choice (Option 3) in order to meet budget, ultimately getting “burned” because of poor product performance. After getting “burned”, they then go back to Option 1, choosing to “play it safe.” Did that once, won’t do it again!

As a provider of only premium remanufactured toner cartridges, we offer end-users the second choice (Option 2), and tend to hold relationships with our toner cartridge customers over long periods of time. Every toner cartridge Dolphin Blue provides is manufactured under ISO 9001 Manufacturing Quality Standards and carries a one-year warranty against all defects in materials and workmanship. If our toner cartridge causes a printer malfunction, we pay for the service to repair the printer. This is a No Lose proposition for the user!

If a toner cartridge is remanufactured to the standards of the OEM unit, it should, and will, perform as well as the OEM – That is why we are not the least expensive option. All Dolphin Blue’s toner cartridges are remanufactured to the standards the OEMs have established. You will not experience a loss of quality with any toner cartridge provided by Dolphin Blue. If an end-user is looking for maximum savings in the up-front cost of toner cartridges, then we are not where you should spend your money.

If, however, you are looking for maximum value and optimal performance, then we offer the best product available and the best investment for your dollar. You may want to purchase just one toner cartridge from us and evaluate the cartridge for yourself. Get your IT manager to put it through his or her rigorous evaluation process. I am confident you’ll find our quality every bit as good as any OEM cartridge you now use.


Season’s Greenings: A very merry eco-minded celebration

During the holidays, tradition reigns supreme — most people like the familiarity and comfort that come from a routine rooted in warm-and-fuzzy memories. Fortunately, being green is compatible with keeping all those favorite traditions intact, although it may take some slight adjustments. For instance, put a present in a reusable shopping bag or buy 100 percent recycled wrapping paper that uses vegetable-based inks instead of that shiny, not-so-recyclable paper. Love lights on the Christmas tree? Just make sure they’re LEDs. Can’t imagine not sending out holiday cards? Buy recycled ones like those from Twisted Limb or even some with seeds planted inside. 
Here are a few other ways you can keep all things merry and bright — both at home during the holidays and out in nature.
Spread the green. Eco-friendly presents are everywhere these days, and they’re getting cooler all the time. We especially like the Recycled Bicycle Chain Bottle Opener from At just $10, it’s a steal, plus it looks great — cycling enthusiasts will especially flip for it. For more ideas, check out TreeHugger’s Holiday Gift Guide, with something for everyone from the foodie to the fashion buff to the philanthropist, and Dolphin Blue’s gift offerings, including books, music, coffee, calendars, and more.
Give a gift that matters. Making a donation to a charity on behalf of a friend or family member who already has plenty is a great way to encapsulate the giving nature of this time of year. For a gift that’s specifically green, try Oxfam America Unwrapped, which allows you to a select a gift that goes to someone who really needs it, while your recipient gets a card explaining the present. Just $18 will get honey bees to help a farmer sell fair-trade honey or a can of worms that will produce fertilizer and enrich land for farming. If your pockets are a little deeper, get a donkey ($100), save a lake ($250), or buy a house on stilts ($10,000).

Another great gift with some extra meaning behind it is a gift tree planting from Dolphin Blue, which includes the planting and care of a young tree in a U.S. national forest, along with a beautiful gift card (made of 100 percent post-consumer recycled paper).
Party in style. Stuffed back in the darkest depths of their closets, almost everyone has one — an ugly holiday sweater. While historically only the elderly set and teachers have worn these works of art with pride, in the past few years, a trend has popped up that makes good use of that sweater you thought you’d never wear: ugly Christmas sweater parties.
The inspiration for these parties came from the wastefulness that is ugly sweaters lingering in a heap behind the good clothes, gathering dust instead of shining brightly. In this day and age of reduce, reuse, recycle, digging up that old gift you had to work really hard to pretend to like just makes ecological sense.
For extra inspiration, and because it’s all kinds of fun (sure, it wastes some time, but consider it a stress buster, a necessity during this time of year!), check out, where you can virtually create your own ugly sweater with all the goodies of the season, or browse through thousands of images to see what others have come up with.
Trees that please. Torn between that yummy-smelling pine and a convenient pre-lit for your Christmas tree? There’s support for both sides, as nearly 29 million households go with the real deal, while about 70 percent choose artificial. But what’s best for the environment? Au naturel trees usually use pesticides and often are shipped from long distances, but they are biodegradable and can be used for things like mulch, compost, wood chips, and fences. Artificial trees are typically made in China from polyvinyl chloride (PVC), a pollutant, but they require less maintenance, are less expensive, and can be reused from year to year.
One option is to go with a “bulb” tree, a real (small) tree that can be planted outside after the holidays are over, or you can start in the outdoors to begin with and decorate a tree outside. Check out this slide show for other alternatives and read more about the real vs. fake debate.

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